Customer care officer

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Permanent
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Singapore

Job description

Posted on: 
August 18, 2022

We Are Caring is a purpose-driven startup supported by the DBS Foundation on a mission to create fair job opportunities to migrant workers all around the world. We are the leading ethical recruitment company of migrant workers in Singapore, we already helped thousands of domestic workers to get a job for free (no salary deduction, no placement fee)

Set up by a team of passionate entrepreneurs, we are based at The Hive Carpenter, a vibrant and beautiful co-working space in the CBD.

Our service is getting popular and we are growing fast so it's a great time to join our team!

Responsibilities

Under the responsibility of the managing director and as part of the Customer care team, your role will consist in:

  • Providing guidance and advices to help the families to hire a helper on our platform according to their needs and skills
  • Replying to the customers enquiries by e-mail, phone and always aiming for the best outcome for all
  • Keeping the team informed by updating our coordination tools (CRM, project management...)
  • Supporting families along the period of employment to ensure the well-being of both parties in a professional manner

Job requirements

  • At least 3 years of work experience in handling advanced customer service (hospitality, health and social services, recruitment, online platforms)
  • Open to all but Singaporeans and PR preferred.
  • Good knowledge of the migrant workers communities, networks and cultures
  • 5 days per week for 9am to 6pm
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