Director of Operations

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Permanent
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Singapore

Job description

Posted on: 
August 18, 2022

We are looking for an Operation director to oversee daily activities across functions such as customer service, marketing and regulatory compliance.

You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly, milestones are met and that people are happy and productive.

Responsibilities

  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Job requirements

  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
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