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FAQs
Frequently asked questions
What makes you an ethical employment agency? Is it really free for helpers?
Yes, it is entirely free for helpers: we do not charge placement fee or salary deduction, in Singapore or in the home country.
We Are Caring is the world's first ethical recruitment agency to secure the IRIS certification, the United Nations' International Organisation for Migration initiative to promote ethical recruitment of migrant workers.
We looked at many criterias beyond the pricing model such as transparency, access to remedy, . If you would like to know more about it, you can visit the IRIS certification website: https://iriscertification.org/
I found a helper on my own, can you handle the hiring process?
Yes, we would be happy to assist you and take care of the entire hiring process on your behalf! Please contact us or book a call so we can explain the process and answer any question you may have.
I found a helper with your mobile app, do I have to use your hiring service?
We Are Caring is the leading ethical employment agency in Singapore, you can be sure that we will definitely handle your hiring process in a seamless way.
However, if both you and the helper prefer to handle the hiring without involving the agency, this is possible.
Do you provide a refund of the Premium pass?
An employer who purchased a Premium pass typically find the right helper within a few days. If you do not get a good level of engagement, you may contact us; we will be happy to review the situation, identify the potential reason and suggest some adjustments if necessary.
While we do not provide a refund of the Premium pass, if you purchased a Premium pass but found your helper on your own (so you did not make use of the mobile app), we will offer you a $50 discount on the service fee if we handle the hiring.
Is the insurance policy more expensive for helpers above 50 years old?
Yes, maid insurance companies adjust their pricing by around 25% if the person covered is more than 50 years old.
In the pricing table, we display the pricing for helpers below 50 years old.
Can I get a Free replacement if it doesn't work out?
Yes, at the time of hiring, you can opt for a Serenity guarantee for $159 only that provides:
- 1 Free replacement with zero service fee (UP $960), only third-party fees would apply
- 1 Free Premium pass (UP $59)
The free replacement applies if the employment is terminated within six months and you provide the period of notice mentioned in the employment contract (typically 4 weeks).
A free replacement is defined as the administrative handling of a new hiring under the same official employer, whether you found the new helper via our online platform or on your own, with zero service fee; only third-party fees would apply.