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Customer Support Advisor
Hong Kong
Part time

Customer Support Advisor

Ensure seamless operational running of our hiring process between employers and MDW's, with customer care being central to all you do

About the job
Responsibilities
Requirements

About the company

We Are Caring is a globally-leading social impact organisation focussed on ensuring the ethical recruitment of Migrant Domestic Workers (MDWs), supported by the DBS Foundation. Using advanced smart technology through an online platform and supported by our incredibly passionate team, we have ambitious growth plans against our vision for a world with opportunities for all.
With more than 6 years of operations in Singapore, and having supported more than 5,000 clients and MDWs during this time, we have recently expanded our business into Hong Kong. We are continuing to grow at a fast pace and eager to grow our team alongside this. Our team of over 20 employees globally is filled with passionate, collaborative and caring individuals, connected by our values, who are at the heart of our success.

We Are Caring is the world's first ethical recruitment agency to secure the IRIS certification, a program introduced by the International Organization for Migration (IOM), a branch of the United Nations. We also take pride in being a member of the B Corp community, where people and purpose always come first.

If you are passionate about people and service, with an appetite for innovation, and a desire to be part of a team that is reshaping an industry, then We Are Caring is the perfect place for you to thrive.

About the role

The main purpose of this role is to ensure the seamless operational running of our hiring process between employers and MDWs, with customer care being central to all you do. Working as a team, you’ll experience the fast-paced life within a start-up and have a real impact on others.
No experience is necessary, as full training and mentoring will be provided, but we are looking for individuals with exceptionally strong communication skills and a great approach to customer service.

Apply now

Responsibilities

  • Ownership of the end-to-end recruitment process of MDWs, including:
  • Guiding clients through the hiring journey and advising them on their legal rights and obligations
  • Ensuring full compliance with all laws of Hong Kong, including the Employment Ordinance, the Employment Agency Regulations and the Immigration Ordinance, as well as ensuring that the Code of Practice for Employment Agencies is adhered to at all times
  • Supporting MDWs in the attraction and recruitment process, through email, telephone and face-to-face meetings
  • Drafting documentation (including contracts, insurance and other necessary paperwork)
  • Updating our internal databases
  • Provide front line interaction with clients, MDWs and other key stakeholders – greeting in-person guests and leading telephone and email communication
  • Liaison with third-party organisations, including Country Embassies and our partner agencie
  • Leading communications and being the main point of contact to support families and MDWs through the period of employment to ensure the well-being of all parties in a professional manner
  • Leading on mediation cases where required, acting with integrity and professionalism
  • Work with our team to drive several key initiatives (depending on your passion and career ambitions), supporting our start up business to scale
  • Ad hoc projects as required
Apply now

Requirements

  • Exceptional communication skills, both oral and written
  • A key team player, hard working and eager to learn
  • A strong affinity for critical thinking, hands-on execution, problem-solving and the ability to respond to stakeholders quickly
  • Love working and contributing in a fast-paced environment

More details and benefits

  • 5 days per week (across Monday to Sunday with 2 rest days), 9am-6pm
  • Please note that weekend work is required, where you will be required to work one weekend day each weekend
  • Starting salary: HK$20,000 per month
  • 14 days annual leave per year
  • Medical Insurance
  • Wellbeing Grant
  • Bespoke personal development plan
  • Working within a fantastic global team environment and carrying out meaningful work

Candidates who require work passes need not apply.

We Are Caring is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We Are Caring strives to reflect the diversity of the communities we serve in the makeup of our workforce.

We Are Caring considers qualified applicants without regard to age, gender, race, marital status and family responsibilities, religion or belief, sexual orientation, national origin, disability or any other legally protected class.

Apply now

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